Shipping policy

At Heempy Paws, we strive to ensure that your furry friends receive their favourite products promptly and in excellent condition. Our shipping policy outlines the processing and delivery times and important information regarding returns and customer support.

Order Processing

  • Processing Time: Orders are processed within 2 business days from the date of purchase. You will receive a confirmation email once your order has been processed and shipped.

Shipping and Delivery

  • Delivery Time: After processing, your order will be delivered within 3 to 7 business days, depending on your location. Delivery times may vary based on shipping destination and external factors such as weather or carrier delays.
  • Shipping Charges: Shipping charges will be calculated at checkout based on the weight and destination of your order. We aim to offer competitive rates to ensure affordable shipping for all our customers.

Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

Late or Missing Orders

Contact Us: If your order is delayed beyond the expected delivery window or you do not receive it, please contact our customer support team at +91-9711724514 or email us at contactus@Heempypaws.com  We will investigate the issue and provide assistance to ensure your order is delivered promptly.

Non-Returnable Items

  • Eatable Products: Because our products are consumable, all sales are final, and we do not accept returns or exchanges for these items. We take great care to ensure the quality and safety of our products before they reach you.

Health and Safety Concerns

  • Pet Health: If your pet experiences any adverse reactions or health issues after consuming our products, please contact us immediately at +91-9711724514 or contactus@Heempypaws.com  We advise you to seek professional veterinary care for your pet as a priority.

Customer Support

  • We're Here to Help: Our dedicated customer support team can assist you with any questions or concerns regarding your order. Feel free to reach out to us at +91-9711724514 or email us at contactus@Heempypaws.com and we will be happy to help.

Thank you for choosing Heempy Paws. We appreciate your trust in our products and services and are committed to ensuring your satisfaction and your pet's well-being.